Frequently asked questions

OneTek Workspace is a Windows desktop application that combines your enterprise tools — Salesforce, Jira, Confluence, SharePoint, Microsoft Teams, and Outlook — into a single multi-pane workstation window. It eliminates the need to constantly switch between browser tabs and separate apps.

OneTek Workspace is currently available for Windows 10 and Windows 11 (64-bit). macOS and Linux support are not currently available.

No. OneTek Workspace installs as a standard per-user Windows application. No administrator privileges are required. Simply download and run the installer.

OneTek Workspace communicates with Paddle solely for license key validation on activation. All enterprise tool sessions (Salesforce, Teams, etc.) remain entirely between your computer and your organization's servers. We do not collect, store, or transmit any of your enterprise data.

OneTek Workspace uses a shared browser session partition. When you sign into any enterprise pane (such as SharePoint or Jira), your Azure AD authentication cookie is shared with the Teams and Outlook panes. You don't need to sign in separately — they connect automatically once another pane is authenticated.

This is a known Microsoft Azure AD behavior (AADSTS90131/AADSTS50196) caused by conflicting SSO redirect parameters. OneTek Workspace has a built-in mitigation that intercepts and corrects these redirects automatically. If you are still seeing repeated sign-in prompts, please ensure you are running the latest version of the app and contact support if the issue persists.

Yes. OneTek Workspace handles corporate SSL certificate inspection (common on VPNs) and supports ADFS-based authentication flows. If you encounter SSL errors on your corporate network, these are handled automatically.

The free trial lasts 7 days from the date you first install the application. No credit card or account is required to start the trial — just download and install.

After completing your purchase on Paddle, your license key is delivered instantly to the email address you provide at checkout. Open OneTek Workspace, click "Activate Workstation" on the license screen, paste your key, and click Activate.

Yes. Open OneTek Workspace on your current computer and go to File → Deactivate Workstation. This releases your license. Then install the app on your new machine and enter your license key to reactivate.

Log into your Paddle customer portal using the link in your purchase confirmation email. From there you can cancel, update your payment method, or download invoices. Cancellation takes effect at the end of your current billing period.

Yes, we offer a 7-day money-back guarantee. If you're not satisfied within 7 days of your first payment, email us at support@onetekworkspace.com and we'll issue a full refund, no questions asked.

OneTek Workspace requires Windows 10 or 11 (64-bit), 4 GB RAM minimum (8 GB recommended), a modern dual-core processor, and an active internet connection for enterprise tool access.

After activating your license and launching the workstation, click the ⚙️ settings icon in the top-right toolbar. In the Workspace Domains panel, paste your organization's custom URLs for Salesforce, Jira, Confluence, SharePoint, Teams, and Outlook, then click Save Configurations.

Yes. OneTek Workspace includes a "Custom Pane" that you can configure with any URL. This is useful for internal tools, dashboards, or any other web application your team uses regularly.

OneTek Workspace maintains a debug log at %APPDATA%\onetek-workspace\debug.log. You can open the Find in Files tool from the toolbar to search through the log. If you need support, please attach the log file to your email to support@onetekworkspace.com.